"Commitment to Patient Needs" is a great example of a paper on care. This memo serves as written notice to remind you that you are expected to maintain professional behavior when attending to patients. Different clients have distinct needs, and so, it is essential to try and address each of those. However, if a client makes a request that you find to be beyond the profession's scope, you have to inform them that nicely and refer them to the right people. Talking to patients or other colleagues in a hurtful manner shall not be tolerated as it is against the profession. Kindly, formally acknowledge that you have received this memo. Sincerely, Charge NurseDebrief for the Employee’ s Personnel FileScenarioA staff nurse who is grieving is attending to an elderly client with stage IV pancreatic cancer.
The client requests the nurse make arrangements for his hospice care, an advanced directive, and how to contact his estranged daughter. Hoverer, the staff nurse, responds inappropriately by stating she is not a social worker and leaves. Then she proceeds to ask the charge nurse to change her client assignment.
Consequently, the client assignment is altered, and the charge nurse assists the patient. Follow-Up ConversationA follow-up conversation with the nurse proves she is having emotional difficulties. She reports having challenges with her grieving because she is continuously experiencing sad thoughts and sad feelings. Also, she appears detached throughout the conversation. Internal and External Cues Affecting Response of Both NursesThe charge nurse is affected by internal cues, while the external signals impact the charge nurse. The staff nurse's sad feelings affect her in adverse ways, draining her emotional, social, and spiritual well-being. The charge nurse expresses the desire to assist the client because he witnessed the situation.
This is an external cue because it includes an event and information exclusive of his psychological state. How the Factors Influenced the Clinical DecisionThe staff nurse's internal cues negatively influenced the clinical decisions, while those of the charge nurse enhanced the clinical judgment. The reason is that situation difficult for the staff nurses because attending to dying patients triggers sad memories of the loss of her loved one. With the external cues, the charge nurse could apply the decision that would best benefit the client. Emotion Intelligence Action Plan For the Staff NurseThis plan will develop the power to maintain a positive attitude by creating an awareness of the individual's moods.
With awareness, the nurse can guard her view accordingly and pick up on others' emotions and respond appropriately (Arnone, Cascio, & Parenti, 2019). With such, the social intelligence plan would help the nurse avoid getting hurt or hurting other people. Self-Compassion and Compassion towards OthersThe staff nurse can cultivate self-compassion by practicing mindfulness and show compassion to others by empathizing with them.
With mindfulness, one strives to always be in the moment as one is aware of the things happening around them without labeling or judging (Maxwell, 2017). Empathizing involves sympathizing with the people in need and making conscious attempts to help their situation. Alternative Responses from Both NurseAn alternative response from the staff nurse would be to politely inform the patient that she would connect him to a social worker. She would then make sure she explains to the patient that a social worker is best placed to connect him with his child because they are trained to do so.
The charge nurse would have talked with the staff nurse to understand the reason for her behavior and help her overcome the issues to better attend to the client.
Arnone, R., Cascio, M. I., & Parenti, I. (2019). The role of emotional intelligence in health care professionals’ burnout. European Journal of Public Health, 29(Supplement_4). https://doi.org/10.1093/eurpub/ckz186.553
Maxwell, E. (2017). Perspectives: The primacy of compassion in nursing, necessary but not sufficient? Journal of Research in Nursing, 22(1-2), 169–172. https://doi.org/10.1177/1744987116685634